Terms & Conditions

You may use KLIK, under the provided Terms and Conditions, for the purpose of benefitting from the services provided under this Online Platform. We primarily provide the following services through the said Online Platform for our customers as follows:

1. Sports courts reservation services.
2. Cafés reservation services.
3. Restaurants reservation services.
4. Travel agencies and leisure booking services.
5. Barbers booking services.
6. Beauty Salons booking services.
7. Car service booking services.
8. Medical Clinics booking services.

The above list of services is subject to amendment, addition or removal by us at any time.

In order to register yourself on KLIK, you agree to give accurate and up to date information about yourself and promptly update such information in case of any changes. Having a valid registration entitles you to have a personal account with a username and password, thus entitling you to benefit from our services.

Each establishment listed on the Online Platform is solely responsible for the quality and performance of the services it provides. KLIK is responsible only for handling the booking process and, when applicable, the payments made through the Online Platform.

Being the account owner, you are entirely responsible for all activities conducted under this account and/or under the relevant password. Furthermore, you must notify us immediately of any unauthorized use of your password or account in case you forget your password.

You acknowledge that you have read these Terms and Conditions prior to your use of KLIK, and your account. Each time you use KLIK, you agree to be bound by these Terms and Conditions and any subsequent amendments or modifications as may be made from time to time.

We may amend these Terms and Conditions at any time by posting an updated version on KLIK. The updated version of these Terms and Conditions shall take effect immediately upon posting. By continuing to use KLIK, you agree that the amended terms will apply to you.

After registering on KLIK, your registration will be validated, and you will have your own Username and Password that will give you, and only you access to the Services on KLIK, whereupon you are an authorized user and are bound by the below terms and conditions.

During the registration process, the Website will allow you to assign a User ID and a Unique Password to access your account. The account will remain inactive, till you activate it using the activation link sent to the provided Email address used during the registration process including the Pin Code. The activation code will enable you to start using your account with all its features and services. You must use your user ID and Password to access the Service.

Your Password is for your sole and exclusive use and has the same effect as your written signature in connection with the Service. You should treat your Password with the same degree of care and secrecy that you use to protect your other personal identification numbers or sensitive personal financial data. Remember it is your responsibility to protect your Account Password.

In case of suspecting that there are some unauthorized actions done on your account or in case you lost your password, or your password got stolen; contact us at once at KLIK’s email: klikcobooking@gmail.com.

Please change your password immediately in such situation. Notifying us immediately is the best way of minimizing possible losses.

You acknowledge that the sharing or assigning of your username and password with other persons (collectively as “Multiple Use”) may cause irreparable harm to us and you shall, to the full extent permitted by applicable law, indemnify us against any loss or damages suffered by us as a result of such multiple use. You undertake to notify us immediately of any unauthorized use of your username or password or any other breach of security. You agree that we shall not be liable for any loss or damages arising from your failure to comply with this term.

If you are an entity, you agree that all officers, employees, agents, representatives and other persons who have access to your username and/or password have been duly authorized by you to use your Account or the Platform Services on your behalf and to legally bind you to any online concluded transactions. You shall be responsible for all actions of your current and former officers, employees, agents, representatives and other persons who access your Account or the Platform Services using your username and password, regardless of whether such person was duly authorized by you to do so.

Following the activation of your account, KLIK will require you to fill out a set of vital data and information.

Platform Services are the services provided by us as a platform to facilitate your Online Transactions. You should create an Account to enjoy our Platform Services as mentioned above.

Following the creation of your account and the duly activation of your account, you are entitled to benefit from all services mentioned in the Online Platform.

You agree that you will not use the submission or any of the KLIK content in any unlawful manner or in any manner that could damage, disable or impair the Platform.

You should not use KLIK to transmit any material or share any submission that is defamatory, offensive, inappropriate, unlawful or otherwise objectionable. Any breach to this part or any of the Terms and Conditions shall be your sole responsibility and you shall bear the consequences arising from such breach.

In case of the abuse of KLIK in any manner, we reserve the right to revoke your access thereto in accordance with the Termination of Service section of these Terms and Conditions.

You will never use KLIK for any illegal purpose.

Your access to and use of this Platform is subject to these terms and conditions, and any notices, disclaimers or other terms and conditions or other statements contained on this Platform (referred to collectively as “Terms and Conditions”). By using this Platform, you agree to be subject to the Terms and Conditions.

These Terms and Conditions refer to the following additional terms, which also apply to your use of our site:

1. Our Privacy Policy: sets out the terms on which we process any personal data we collect from you, that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
2. Our Cookie Policy: sets out relevant information about the cookies on our site.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Under certain exceptional circumstances, we may have no option but to suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

6.1 The right to use or benefit from the KLIK account is limited to the user alone, and not others, and the user is obligated at all times not to allow or enable any other person(s) to use or benefit from its KLIK account.

6.2 You cannot use KLIK if your account has been previously disabled by us due to breach of these Terms and Conditions.

6.3 The user is obligated to notify us directly of any instructions that may be issued by any person who is not allowed or is suspected to have accessed the user’s KLIK account.

6.4 In the event that the user suspends the E-mail address linked to his account, by so doing the user will lose one of the conditions concerning the use of the service, accordingly, the user will automatically lose his right to use the service through the suspended E-mail address.

6.5 You will use your account and the services in good faith and in compliance with all applicable laws and regulations.

6.6 The information and materials you provide in connection with your account, or your use of the services is true, complete, lawful and accurate, and is not false, misleading or deceptive.

6.7 You shall be solely responsible for payment of any taxes, duties or any financial charges that may be imposed on any products or services purchased or supplied through the services.

6.8 Failure to attend a confirmed booking affects the good standing of the user’s account with KLIK and may be subject to suspension penalties.

7.1 Our obligations are limited to implementing the instructions issued by the user after they are accepted by us.

7.2 We are not responsible if the data provided by the user is incorrect.

7.3 We are not obligated to provide any compensation as a result of incorrect data.

7.4 The user has no right to cancel any request after the cancellation period applicable under the Refund and Cancellation Policy (section 9) has lapsed. Rescheduling remains subject to that policy.

7.5 We will not transfer your information cross border to any organization unless we have your prior consent or in cases required by the laws of the Arab Republic of Egypt.

7.6 We do not guarantee that our site will be secure or free from bugs or viruses.

7.7 An establishment may cancel a confirmed booking only in the case of a Force Majeure Event as defined in these Terms and Conditions.

7.8 KLIK prevents double booking within the Online Platform. Any double booking arising outside the Online Platform is handled by the establishment, and KLIK bears no responsibility or burden in respect of it.

8.1 General Terms and Conditions Related to Payments

8.1.1 Agreement to Pay: By proceeding with payment, you agree to pay the total amount displayed for the selected service(s), including any applicable taxes.

8.1.2 Authorization to Charge: Where you pay online through the Online Platform, you authorize KLIK and its payment processor (Kashier) to charge your chosen payment method for the total/deposit order amount.

8.1.3 Accuracy of Payment Information: It is your responsibility to provide accurate and up-to-date payment information. KLIK is not liable for any issues arising from incorrect payment details provided by you.

8.1.4 Security Responsibility: While we take measures to secure your payment information, you are also responsible for maintaining the security of your own payment credentials and online accounts.

8.1.5 Changes to Pricing: KLIK reserves the right to change the pricing of services at any time. However, such changes will not affect orders for which payment has already been processed, unless there was a clear and demonstrable error in the original pricing.

8.1.6 Availability of Payment Methods: The availability of specific payment methods (Credit/Debit Cards through the Online Platform and, where offered by an establishment, cash at the establishment or instant transfer) is subject to change at our discretion and the policies of our payment processor (Kashier).

8.1.7 Currency of Transaction: All transactions are concluded in Egyptian Pounds.

8.2 Terms and Conditions Related to One-Time Service (OTS)

8.2.1 Payment Method: Payment of the One-Time Service shall primarily be made online through the Online Platform by Bank Cards (Debit/Credit), through its payment processor (Kashier), either for the full amount or as a deposit, as specified for the establishment. Payment through the Online Platform shall be in advance, so that KLIK can confirm the booking.

8.2.2 Payment Directly to the Establishment: Some establishments may only accept cash at the establishment after a deposit amount is paid through the Platform, or an instant transfer (such as InstaPay) with proof of the transfer uploaded through the Online Platform, in which case the booking is confirmed by the establishment. KLIK does not receive or handle cash or such transfers. The rules governing them, including any refund, are set by the establishment.

8.3 Terms and Conditions Related to Bundle Service

8.3.1 Payment Method: Payment of the Bundle Service shall be made in the same manner set out in clauses 8.2.1 and 8.2.2.

8.3.2 Bundle Terms: The terms of each Bundle Service are defined per establishment.

8.4 Booking Confirmation and Payment Issues

8.4.1 Booking Confirmation: KLIK does not issue invoices to users. Once your booking is confirmed and any online payment has been successfully processed, you will receive a notification in the Application, and the establishment will be notified by email.

8.4.2 Handling Payment Issues:

8.4.2.1 Failed Payments: If your payment fails for any reason (e.g., insufficient funds, expired card), you will be notified, and the service booking may be placed on hold or canceled. You may be required to update your payment information or try a different payment method to complete your booking.

8.4.2.2 Payment Disputes/Chargebacks: If you have concerns regarding a payment, please contact our customer support team through the Application first to attempt to resolve the issue. If you initiate a chargeback with your bank or payment provider without first contacting us, it may delay the resolution process, and we reserve the right to suspend your account until the issue is resolved.

General Terms and Conditions Governing the Refund and Cancellation Policy of KLIK Sports Booking Company (KLIK). This policy applies to bookings of all the services listed on the Online Platform.

9.1 First: The Cancellation Period

9.1.1 Each establishment has its own cancellation policy, which may provide a cancellation period different from that of other establishments, or may provide none.

9.1.2 Unless the cancellation policy of the establishment provides a different period, or provides that the booking cannot be cancelled, the client shall be entitled to cancel the booking within a period not exceeding ten (10) minutes from the time of completing the booking process through the KLIK platform.

9.2 Second: Cancellation Within the Cancellation Period

9.2.1 Where the client cancels within the applicable cancellation period, the client shall be entitled to a refund of the amount paid through the KLIK platform, after deducting a refund fee which amounts to the applicable booking fee from the total booking value.

9.2.2 The refunded amount shall be credited to the same card used to complete the payment process within a period not exceeding fifteen (15) business days from the date of confirmation of the cancellation request.

9.2.3 Amounts paid directly to the establishment in cash or by instant transfer are not refunded by KLIK. Any refund of such amounts is subject to the rules set by the establishment.

9.2.4 As an alternative to cancellation, the client may request rescheduling the booking subject to the availability of the establishment and in accordance with its applicable policy.

9.3 Third: Cancellation After the Lapse of the Cancellation Period

9.3.1 If the client requests cancellation after the lapse of the applicable cancellation period, or where the establishment provides no cancellation period, the booking shall be deemed final and non-refundable, and the client shall not be entitled to claim any refund of the amount paid, whether in whole or in part.

9.3.2 Notwithstanding the foregoing, the client may request rescheduling of the booking subject to the availability of the establishment and in accordance with its applicable policy.

10.1 We may request or collect certain information about you when you use the Online Platform. The information you give us shall include your name, address, username/nickname, age, gender, postcode, country, email address, phone numbers, and any feedback/submissions you might provide, and in case you are a legal entity, you shall provide us with the commercial register number, tax card number, articles of association, and any other information that is deemed necessary from our side.

10.2 We are dealing with your personal information with complete privacy and confidentiality, being our responsibility towards you. We are obliged to comply with the Data Protection law no.151 of 2020 and any related laws of the Arab Republic of Egypt to maintain the confidentiality of the personal information of the provider.

10.3 We will not use the shared/provided personal information other than is prescribed herein, unless otherwise officially required by governmental authorities, and/or courts.

10.4 We share the information necessary to complete your booking with the establishment you book with, and the information necessary to process your payment with our payment processor (Kashier).

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You agree that all materials, products and services provided on this website are the property of KLIK, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

Neither you nor us shall be held liable for any default, delay or failure in performing its obligations under this Agreement resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of such Person, including:

1. a fire, flood, elements of nature or other acts of God;
2. an outbreak or escalation of hostilities, war, riots or civil disorders, or an act of terrorism;
3. Internet failures, computer, telecommunications, electrical power failures or any other equipment failures;
4. a labor dispute (whether or not employees’ demands are reasonable or within the Person’s power to satisfy);
5. acts or omissions of a government authority prohibiting or impeding the affected Person from performing its obligations under this Agreement, including orders of domestic or foreign courts or tribunals, governmental restrictions, sanctions, restrictions on foreign exchange controls, etc.; or
6. the non-performance by a third party for any similar cause beyond the reasonable control of the Person (collectively, a “Force Majeure Event”).

If a Force Majeure Event occurs, then the non-performing party to these Terms & Conditions will be excused from any further performance of the obligations affected by the event only for as long as the Force Majeure Event continues, and the party continues to use commercially reasonable efforts to resume performance.

If you are unable to use the services directly or indirectly due to either system suspension which has been announced by KLIK in advance, or any Force Majeure Event as defined above, you agree that to the extent permitted by applicable law you will not hold KLIK liable for any default, delay or failure in performing its obligations under these Terms & Conditions.

By using this website, you agree that the laws of the Arab Republic of Egypt, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between KLIK and you, or its business partners and associates.

Also, this provision maintenance and the use of the service shall be governed by the laws of the Arab Republic of Egypt and all its rules and regulations.

Any amendments to the Terms and Conditions herein may be added to, deleted or amended by KLIK at its sole discretion at any time. You will be deemed to receive notice of any such additions, deletions or amendments upon the posting thereof on the Online Platform. If you do not agree with any such additions, deletions or amendments, you may terminate your subscription to the service in the manner provided below. If you do not do so and continue to use the service then you shall be deemed to have agreed to the additions, deletions or amendments as they are made by KLIK.

If you wish to discontinue using the service, you can delete your account at any time through the Application, and your data will be deleted after terminating the services.

Please be advised that in the event of deleting your account on the Mobile Application and the Website or terminating the relation between you and us, all your personal data collected from our side will be deleted, except for the records we are required to retain under the laws of the Arab Republic of Egypt.

In the event of your breach of any of the Terms and Conditions contained herein, we will notify you that your account is not in good standing with the Online Platform.

Where breaches are repeated, or where a breach is serious, and in addition to any other legal remedies, we may, at our discretion and according to the severity of the breach, terminate the Terms and Conditions or revoke any or all your rights granted under the Terms and Conditions.

You hereby acknowledge that all the intellectual property rights in the Online Platform, whether registered or not registered, information, content, trademarks, software and all the designs, including, but not limited to, photos, videos and etc. shall remain our property, and any application arising out of KLIK. The entire contents of KLIK are protected by the Intellectual Property Rights Law as copyright. All rights are reserved.

You will have no right to use, copy, display, perform, create derivative works from, transmit or share the materials or content available on the Online Platform other than as may be reasonably necessary to use the services for their intended purpose.

Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be settled by the Cairo Courts in the Arab Republic of Egypt.

You agree to indemnify KLIK and hold us harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

I hereby declare that I have read, understood and agree to abide by the above-mentioned Terms and Conditions.